Skip to main content

Privacy Policy

Last updated: February 17, 2026

This Privacy Policy explains how ZeroDowntime processes personal data when you use our website, contact us by email or contact form, and book meetings via Calendly.

1. Data Controller

  • Controller: ZeroDowntime Sp. z o.o.
  • Address: ul. Puszkarska 7M (Building H), Krakow, 30-644, Poland
  • Tax ID (NIP): PL6793155691
  • KRS: 0000693969
  • Privacy contact: [email protected]

2. What Data We Process

Depending on your interaction with the website, we may process:

  • Contact details provided by you (for example name, email, company, message content)
  • Technical and usage data (for example IP-based events, device/browser metadata, page views)
  • Scheduling data submitted through Calendly (for example availability and meeting notes)

3. Purposes and Legal Bases

  • Handling inquiries and pre-contract communication (contact form, email) based on Article 6(1)(b) or 6(1)(f) GDPR.
  • Scheduling and running intro calls via Calendly based on Article 6(1)(b) or 6(1)(f) GDPR.
  • Analytics and website improvement through Google Analytics based on your consent (Article 6(1)(a) GDPR).
  • Legal and accounting obligations where required by applicable law (Article 6(1)(c) GDPR).

4. Recipients and Processors

We use trusted service providers acting as processors or independent controllers, including:

  • Google (Google Analytics and Google Workspace/Gmail)
  • Calendly (meeting scheduling and notifications)
  • Infrastructure and hosting providers required to operate this website

5. International Data Transfers

Some providers may process data outside the EEA. In such cases, transfers are based on valid transfer mechanisms under GDPR (for example Standard Contractual Clauses and/or other lawful safeguards made available by those providers).

6. Data Retention

We keep data only for as long as needed for the relevant purpose:

  • Inquiry and correspondence data: for the duration of communication and follow-up needs
  • Analytics data: according to configured analytics retention settings and your consent choices
  • Data required by law: for periods required by tax, accounting, and other applicable regulations

7. Cookies and Similar Technologies

We use essential cookies required for website operation and, with your consent, analytics cookies (Google Analytics). You can accept, reject, or later change your cookie choices using our consent controls. More details are available in our Cookie Policy.

8. Your Rights

Under GDPR, you may request in particular:

  • Access to your personal data
  • Rectification of inaccurate data
  • Erasure or restriction of processing (where applicable)
  • Objection to processing based on legitimate interests
  • Data portability (where applicable)
  • Withdrawal of consent at any time (without affecting prior lawful processing)

You also have the right to lodge a complaint with the competent supervisory authority (in Poland: President of the Personal Data Protection Office, UODO).

9. Security

We apply reasonable technical and organizational safeguards to protect personal data against unauthorized access, loss, or misuse.

10. External Links

This website may contain links to external websites and third-party services. We are not responsible for their privacy practices. We recommend reviewing their privacy notices before sharing personal data.

11. Changes to This Policy

We may update this policy when required by legal, technical, or operational changes. The latest version is always published on this page with an updated date.

12. Contact

If you have privacy-related questions, contact us at:

  • Email: [email protected]
  • Address: ul. Puszkarska 7M (Building H), Krakow, 30-644, Poland