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Privacy Policy

Last updated: September 7, 2026

This Privacy Policy explains how ZeroDowntime processes personal data when you use our website, contact us by email or contact form, or follow a link to book a meeting via Calendly.

1. Data Controller

  • Controller: ZeroDowntime Sp. z o.o.
  • Address: ul. Czyżówka 16/111, Kraków, Małopolskie, 30-526, Poland
  • Tax ID (NIP): PL6793155691
  • KRS: 0000693969
  • Privacy contact: [email protected]

2. What Data We Process

Depending on your interaction with the website, we may process:

  • Contact details provided by you (for example name, email, company, message content)
  • Technical and usage data generated when analytics is enabled, such as device/browser metadata and page views
  • Information you provide directly to Calendly when you use its scheduling service

3. Purposes and Legal Bases

  • Handling inquiries and pre-contract communication (contact form, email) based on Article 6(1)(b) or 6(1)(f) GDPR.
  • Arranging intro calls based on your request and the steps needed before entering into a service agreement (Article 6(1)(b) GDPR). Calendly processes booking data under its own privacy documentation.
  • Analytics and website improvement through Google Analytics based on your consent (Article 6(1)(a) GDPR).
  • Legal and accounting obligations where required by applicable law (Article 6(1)(c) GDPR).

4. Recipients and Processors

We use trusted service providers needed to operate the website and communicate with you, acting as processors or independent controllers as applicable, including:

  • Google Analytics (website measurement, only after consent)
  • Our hosting and infrastructure providers
  • Calendly, if you choose to use its meeting-scheduling service

5. International Data Transfers

Some providers may process data outside the EEA. In such cases, transfers are based on valid transfer mechanisms under GDPR (for example Standard Contractual Clauses and/or other lawful safeguards made available by those providers).

6. Data Retention

We keep data only for as long as needed for the relevant purpose:

  • Inquiry and correspondence data: for the duration of communication and follow-up needs
  • Analytics data: according to configured analytics retention settings and your consent choices
  • Data required by law: for periods required by tax, accounting, and other applicable regulations

7. Cookies and Similar Technologies

The site stores your analytics preference in local browser storage. Google Analytics is loaded only after you give consent and may then set analytics cookies. You can accept, reject, or later change your choice using our consent controls. More details are available in our Cookie Policy.

8. Your Rights

Under GDPR, you may request in particular:

  • Access to your personal data
  • Rectification of inaccurate data
  • Erasure or restriction of processing (where applicable)
  • Objection to processing based on legitimate interests
  • Data portability (where applicable)
  • Withdrawal of consent at any time (without affecting prior lawful processing)

You also have the right to lodge a complaint with the competent supervisory authority (in Poland: President of the Personal Data Protection Office, UODO).

9. Security

We apply reasonable technical and organizational safeguards to protect personal data against unauthorized access, loss, or misuse.

10. External Links

This website may contain links to external websites and third-party services. We are not responsible for their privacy practices. We recommend reviewing their privacy notices before sharing personal data.

11. Changes to This Policy

We may update this policy when required by legal, technical, or operational changes. The latest version is always published on this page with an updated date.

12. Contact

If you have privacy-related questions, contact us at:

  • Email: [email protected]
  • Address: ul. Czyżówka 16/111, Kraków, Małopolskie, 30-526, Poland