Skip to main content

Terms of Use

Last updated: February 17, 2026

These Terms of Use govern the use of the website operated by ZeroDowntime Sp. z o.o.. By using this website and its electronic services, you accept these Terms.

1. Service Provider Information

  • Company name: ZeroDowntime Sp. z o.o.
  • Address: ul. Puszkarska 7M (Building H), Krakow, 30-644, Poland
  • NIP: PL6793155691
  • REGON: 368222741
  • KRS: 0000693969
  • Registry court: District Court for Krakow-Srodmiescie in Krakow, XI Commercial Division of the National Court Register
  • Share capital: PLN 10,000.00
  • Contact email: [email protected]
  • Legal contact: [email protected]

2. Scope of Electronic Services

The website provides in particular:

  • Informational content about our services and case studies
  • Contact form communication
  • Meeting scheduling through an external provider (Calendly)

3. Technical Requirements

To use the website properly, you need a device with internet access, a modern browser, and an active email account for contact.

4. Rules of Use

You agree to use the website lawfully and not to:

  • Provide unlawful, misleading, or malicious content through forms
  • Attempt unauthorized access to infrastructure, code, or accounts
  • Disrupt service availability, security, or integrity
  • Use automated scraping or abusive traffic without permission

5. Contact Form and Scheduling

Sending a message via contact form or booking a call via Calendly starts pre-contract communication only and does not itself create a paid service agreement.

6. Third-Party Services

We use third-party tools, including Calendly and Google services. Their availability, terms, and privacy practices are governed by their own policies.

7. Intellectual Property

Website content, branding, and materials are protected by intellectual property laws. Unless otherwise stated, copying or reusing content requires prior written permission.

8. Availability and Security

We aim for reliable website operation but do not guarantee uninterrupted availability. Temporary downtime may occur due to maintenance, technical issues, or events beyond our control.

9. Privacy and Cookies

Data processing rules are described in our Privacy Policy. Where required, analytics cookies are used based on your consent choices. Cookie details are available in our Cookie Policy.

10. Complaints

Complaints regarding electronic services provided through this website may be submitted by email to [email protected]. Please include enough information to identify the issue and a preferred contact method. We will respond without undue delay, usually within 14 days, unless mandatory law requires a different period.

11. Limitation of Liability

To the extent permitted by law, we are not liable for indirect damages resulting from use of the website, including interruptions caused by third-party services or force majeure.

12. Suspension or Restriction of Access

We may temporarily suspend or restrict access to this website in case of maintenance, security threats, technical incidents, or material violations of these Terms.

13. Governing Law and Jurisdiction

These Terms are governed by Polish law. Unless mandatory consumer law states otherwise, disputes are subject to the jurisdiction of competent courts in Poland.

14. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

15. Changes to Terms

We may update these Terms from time to time. The current version is published on this page with an updated date.

16. Contact

If you have any questions about these Terms, contact us at:

  • Email: [email protected]
  • Address: ul. Puszkarska 7M (Building H), Krakow, 30-644, Poland